The latest edition of MIS Australia magazine contains two feature articles of mine. The first, Silver lining, is an exploratory look at the emerging field of cloud computing, where services are outsourced to providers located on the world wide web. It's early days for cloud computing, but its a topic that is discussed in depth in Nicholas Carr's recent book, The Big Switch, which I wrote about some time back in this article for Next.
The second, Take control, looks at the somewhat technical field of desktop virtualisation, where all of the applications that we take for granted on a desktop PC are actually held resident at the server, and delivered to us over the network. If all goes smoothly, we never know the difference, but from the IT manager's point of view, it means that control is once more centralised back in the data centre, saving time and cost related to desk-side service calls amongst other things.
The articles were not intended to run together, but both touch on a theme that I've been looking for some time - that IT has done a great job of automating every business process - except for itself. The rapid progression and rollover of technology has meant that the systems and processes used to manage IT have often failed to keep up with IT itself. Both cloud computing and desktop virtualisation are finding favour, as they either return control to the IT department, or hand away responsibility altogether. Either way, they make life for the IT manager easier.
I'm currently working on an idea that looks at process and services that help to automate the management of corporate IT environments. If anyone has any ideas, please let me know ...
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