Had the pleasure of being invited on to the Podcast Network's Productivity Show last night, to chat to hosts Cameron Reilly and Des Paroz about my growing obsession with using Instant Messenger as a business tool. But hating the sound of no ones voice as much as my own, I haven't tuned in yet to hear how I went (and it really is so much easier to be the one asking questions).
The discussion hit some interesting points though, and got me thinking about the notion of presence and the way that disclosure of our location and activity changes the way that people interact with us. With the telephone, you never know whether the person you are calling is going to be able or willing to take the call until you place it. The same goes for text messages. With IM, if my presence indicator is lit and clear in someones buddy list, it's pretty clear that I'm free and willing to be contacted - or at least willing to accept the odd 'Are you free?' ping.
Wouldn't it be great if you could have a buddy list on your phone that told you the status of the person you were able to call? You could know ahead of time if their phone was off, and decide whether to leave a message. Likewise, the phone could be set to tell you that its owner was in a meeting, and unavailable for an hour. It would not be impossible even to have the phone tell you if the person was overseas, and that your call was likely to reach them at 3.00am local time. Or it could even tell you that its owner was in a foul mood and better left undisturbed for the next few hours ...
There have been some attempts to integrate IM with mobile telephony, but nothing compelling has yet emerged to make people rush out and equip themselves with this new functionality. But it is likely that as phones evolve and get smarter, this sort of functionality will come.
Last Wednesday I had the chance to interview the Chief Technology Officer for Motorola, Padmasree Warrior. Part of the discussion centred on how Motorola is working on ideas around presence and how the phone will be able to adapt to different scenarios. Warrior wouldn't be drawn into to many details, but maybe my ideal isn't that far away. Anyway, that story will be in the technology section of next Tuesday's Australian newspaper.
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